Terms & Conditions
Welcome to Cabcenter – Your trust is our top priority. Learn about our privacy, refunds, and service terms.
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🔒 Privacy Policy
At Cabcenter, we respect your privacy and are committed to protecting your personal information. When you use our website or book a cab, you agree to the collection and use of data as described below.
Information We Collect
We collect only the necessary information to provide smooth booking and communication:
- Name, mobile number, and email ID
- Pickup and drop locations
- Travel date, time, and trip type
- Payment details (via Razorpay or other secure gateways)
How We Use Your Information
Your data is used to:
- Confirm your cab booking
- Send ride updates and driver details
- Improve our website and customer experience
- Provide invoice and payment records
Data Security
All payment transactions are encrypted and processed through secure payment gateways like Razorpay. Our website uses SSL certificates to keep your data safe.
Cookies & Tracking
We may use cookies to enhance your browsing experience and analyze website performance. You can disable cookies anytime in your browser settings.
Third-Party Services
Our website may include links to other sites (like Google Maps or Razorpay). We are not responsible for the privacy practices of external websites.
💰 Refund & Cancellation Policy
We understand that travel plans can change. Our Refund Policy is designed to be simple and fair.
Advance Payment
While booking, customers pay a small ₹200 advance to confirm their cab. This helps us allocate a driver and vehicle in advance.
Cancellation Policy
| Cancellation Time | Refund Amount |
|---|---|
| More than 12 hours before pickup | 100% Refund |
| 6-12 hours before pickup | 50% Refund |
| Less than 6 hours before pickup or after driver dispatch | No Refund |
Refund Process
Refunds are processed through the same payment method used for booking (Razorpay or other gateway). Please allow 5-7 business days for the refund to reflect in your account.
Driver / Cab Issues
If a driver fails to report on time or the cab is unavailable due to unforeseen issues, we provide a 100% refund or arrange an alternate cab at no extra cost.
⚖️ Terms & Conditions
Please read these terms carefully before booking with Cabcenter. By using our website or booking a cab, you agree to follow these conditions.
Booking & Confirmation
- Bookings can be made online via our website, WhatsApp, or customer care
- A minimum ₹200 advance payment confirms your ride
- Final driver details are shared before your scheduled pickup
Trip Modifications
- Changes in pickup time or location must be informed at least 2 hours before the trip
- Any extra distance or waiting time will be chargeable as per actual rates
Vehicle & Driver
- All vehicles are clean, sanitized, and in good condition
- Drivers are verified, trained, and licensed
- The driver reserves the right to refuse intoxicated or misbehaving passengers
Payment Terms
- Remaining fare is to be paid directly to the driver after the trip
- All tolls, parking, and state taxes (if applicable) are included unless stated otherwise
Liability Disclaimer
- Cabcenter acts as a cab booking facilitator and not the direct vehicle owner in all cases
- We are not responsible for delays caused by traffic, weather, or road closures
- Passengers are advised to keep their belongings safe; the company is not liable for lost items
Emergency Support
In case of any issue during travel, contact our 24×7 helpline immediately for assistance.
Jurisdiction
All disputes shall be subject to the jurisdiction of Raipur, Chhattisgarh (India).
📞 Contact Information
For any policy-related queries:
🏁 Important Note
By continuing to use Cabcenter, you agree to our Privacy Policy, Refund Policy, and Terms & Conditions.
We’re committed to ensuring safe rides, transparent pricing, and complete customer satisfaction every time you travel with us. 🚖